Last Updated: [Insert Date]

Thank you for shopping with RIVERHEM. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

• Be unused and in its original condition.

• Be returned with all original packaging, tags, and accessories.

• Be accompanied by proof of purchase or order confirmation.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Personalized or custom-made products

• Final sale or clearance items

• Perishable goods

• Intimate or hygiene products (where applicable)

Return Process

To request a return:

1. Contact our customer support at [support@yourstore.com].

2. Include your order number and reason for the return.

3. Wait for return authorization and instructions.

4. Ship the item to the address provided by our support team.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Photos of the item

• Photos of the packaging

We will review your request and provide a replacement or refund where appropriate.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method.

• Processing time is typically 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items that are defective, damaged, or incorrectly shipped.

To request an exchange, please contact us at [support@yourstore.com].

Order Cancellations

Orders may be cancelled only before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the standard return process.

Late or Missing Refunds

If you have not received your refund:

• Check your bank account again.

• Contact your credit card company or payment provider.

• Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

For any questions regarding returns or refunds, please contact:

Email: support@yourstore.com

Business Name: [Your Store Name]

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM